Refund policy
Returns & Refund Policy
At ÉLONE.ATELIER, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, we offer a structured return process in line with international e-commerce standards.
Please review the following terms carefully before initiating a return.
Return Eligibility
You may return your order within 30 days of receiving it, provided that the following conditions are met:
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The item is unused, in its original condition, and includes all original packaging and components
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The item shows no signs of wear, damage, or misuse
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Hygiene-sensitive items such as earrings must be cleaned before return
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Defective or damaged items must be reported immediately upon receipt
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Returned items must be securely packaged to prevent damage during transit
ÉLONE.ATELIER reserves the right to reject returns if items appear worn, damaged, altered, or incomplete.
Return Shipping Costs
We do not offer free returns.
Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
Return Processing Time
Once your return arrives at our facility, please allow up to 7 business days for inspection and approval.
After approval, refunds are processed within 14 business days depending on your payment provider and financial institution.
How to Initiate a Return
To request a return, please contact us by email and include the following information:
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Order number
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Reason for return
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Photos of the item (required for damaged or defective items)
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Full name and shipping address
Email:
info@xn--loneatelier-99a.com
Please do not send returns to the sender address on the package. Once your request is approved, we will provide the correct return address.
Exchange Policy
We currently do not offer direct exchanges.
If you would like a different item, please return your original order for a refund and place a new order separately.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.
In these cases, ÉLONE.ATELIER will cover the return shipping costs and offer either:
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A replacement item
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A full refund
depending on product availability and customer preference.
Refund Method & Timeline
Refunds are issued using the original payment method used during checkout unless otherwise agreed.
Please note:
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Original shipping fees are non-refundable
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Delivery upgrades are non-refundable
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Refund timing may vary depending on your bank or payment provider
Refund Currency
Refunds are issued in the original purchase currency.
ÉLONE.ATELIER is not responsible for currency exchange fluctuations or international banking fees.
Order Cancellations
Orders are processed quickly through our fulfillment system.
Once an order has entered transit, cancellation is no longer possible.
If your order has already shipped and you wish to cancel it, please wait until delivery and then follow the return procedure outlined in this policy.
Return Shipping Recommendations
We strongly recommend using a tracked shipping service and keeping proof of postage when returning items.
ÉLONE.ATELIER is not responsible for returns lost or damaged during transit.
Right of Withdrawal (EU Customers)
Customers located within the European Union have the legal right to withdraw from their purchase within 14 days of receiving their order without providing a reason.
To exercise this right, please contact us with a clear statement of cancellation before returning your order.
Return shipping costs remain the responsibility of the customer.
Data Privacy
Any personal information collected during the return process will be handled securely and in accordance with our Privacy Policy and applicable data protection regulations.