Shipping Policy

At ÉLONE.ATELIER, we are committed to providing a smooth and transparent shopping experience. The following policy explains how your order is processed, shipped, and tracked.

Order Processing & Shipping Timeframes

The estimated timelines below apply from the moment your order is placed until delivery:

Stage	Timeframe
Order Processing	1–3 business days
Shipping Duration	5–12 business days after dispatch
Tracking Availability	Within 24–72 hours after shipment

Please note that processing times may be slightly extended during holidays, promotional launches, or periods of high demand.

Shipping Origin & Carriers

Orders are fulfilled through our international fulfillment partners and shipped with trusted logistics carriers to ensure safe and reliable delivery.

Depending on your location, carriers may include USPS, Luwei, and other local delivery partners.

Shipping Costs

We proudly offer free shipping on all orders.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or local VAT fees upon arrival in the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer. ÉLONE.ATELIER is not responsible for these additional charges.

Order Tracking

Once your order has been shipped, tracking information will be sent to your email within 24–72 hours.

Please note that tracking updates may take additional time to appear during busy periods.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

ÉLONE.ATELIER is not responsible for orders shipped to incorrectly entered addresses.

Lost, Delayed, or Damaged Shipments

If your package is significantly delayed, lost, or arrives damaged, please contact us within 14 days of the estimated delivery date.

Our support team will work with the shipping carrier to assist in resolving the issue.

Contact:
info@xn--loneatelier-99a.com

Sustainability & Fulfillment

To support sustainable operations and reduce unnecessary environmental impact, some orders may be processed in grouped fulfillment batches.

We appreciate your patience and support for our mindful shipping approach.

Shipping Restrictions

While we aim to offer worldwide shipping, certain countries or regions may experience temporary delivery restrictions due to customs regulations, courier limitations, or unforeseen circumstances.

If we are unable to fulfill your order, you will be contacted immediately and issued a full refund.

Returns & Refunds

For information regarding returns, exchanges, or refunds, please review our Return & Refund Policy.

Contact Information

ÉLONE.ATELIER

Email: info@xn--loneatelier-99a.com